We often experience that our clients don’t get the full value of their IT Service Management (ITSM) processes. The first step towards improvement lies in measuring performance to gain actionable, data-driven insights. This enables quick wins and sets the foundation for continuous improvement.

To support this, we’ve developed a straightforward yet powerful template designed to track performance. While it was initially tailored for change request management, it’s versatile enough to be adapted for other areas, such as service request and incident management – essentially, any process involving the management of requests.

Watch the video for a step-by-step guide on how to apply the template using your data, or dive into the detailed instructions included in the file.